Larry Leung

Larry Leung

Experience strategist focusing on improving revenue generation through end-to-end experience process, insight curation, and leadership training.

How To Build Good ChatBots Through AI?

chat, ai, chatbot

Chatbots, a form of artificial intelligence (AI), have transformed how retailers engage with customers. These intelligent conversational agents are deployed on various platforms, including websites, messaging apps, and social media, to assist customers with queries, provide product recommendations, and even…

Good Personalization Powered By AI

Personalization

In recent years, the retail landscape has undergone a profound transformation fueled by artificial intelligence (AI) advancements. This technological revolution has not only reshaped how retailers operate but has also fundamentally altered the way consumers shop. This insight focuses on…

Artificial Intelligence Powers Retail’s Killer App

Artificial intelligence as retail's killer app

The world is undergoing a dramatic transformation. Gone are the days of the one-size-fits-all shopping experiences. Today’s customers crave personalization, convenience, and a seamless journey across all touch points. This is where artificial intelligence (AI) steps in, poised to redefine…