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Starbucks’ new CEO is off to a good start to learn what to fix/keep/reinvent. Hopefully, he sees beyond the nuts and bolts …
Transform Customer Experience Today
Made up of the verb transform (to change process or condition) and the suffix idy (to design or define), Transformidy is a consulting and media agency that specializing in customer experience transformation through a design thinking framework that focuses on these attributes:
Transformidy builds the customer experience through a collection of capsules: 1. Journey Builder, 2. Technology Tracker and 3. Customer 360. Each of them adds a layer to the big picture.
We utilize a combination of techniques including on site walkthroughs, online assessment, employee discussion, data research and questionnaires, etc. to build a detail map that answers the question: What does a customer goes through in obtaining a product or service?
We assess the technologies used to build the customer experience and make recommendations taking items such as privacy, automation, data, convenience, and employees into consideration. A sale could just be a short click, tap, or slide away.
We work with your team to define a 36o° connection with customers based on trust, authenticity and value. More than ever, loyalty is earned through the right product mix, services and connection points. Don’t leave any storytelling and engagement opportunities behind.
On a regular basis, we will publish insights and showcase companies that exemplify excellence in building customer experience connections. Knowledge builds transformation.
Under the series named Numbers Speak!, we will make sense of numbers used by the media to discuss timely topics. What are your favorite numbers?
We are available to provide media quotes, interviews and speak on different customer experience topics at events and conferences.
Starbucks’ new CEO is off to a good start to learn what to fix/keep/reinvent. Hopefully, he sees beyond the nuts and bolts …
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