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Insight

How Arden’s Garden Best Overcomes Competition

Starting my first 2023 post off with a positive. This insight showcases Arden’s Garden‘s expansion journey with a wholesale strategy that includes grocery stores like Kroger, Publix, and Whole Food Stores and an outside-the-box customer experience mindset. Table of Content Introduction – Arden’s GardenWholesale Competiton Customer ExperienceFinal Words Introduction – Arden’s Garden A new year…Continue readingHow Arden’s Garden Best Overcomes Competition

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Insight

The Best of Retail Mashup 2022 Edition

DeAnn Campbell and Larry Leung launch Retail Mashup in October 2022 to discuss customer experience (CX) triumphs, failures, and journeys in between. With the focus in the retail industry, there are stories waiting to be discovered, curated, and showcased. This insight showcases the key highlights from the first 90 days of the content portal. Table…Continue readingThe Best of Retail Mashup 2022 Edition

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Insight

Conquer Winter Storms With Better Customer Experience (2022)

The 2022 holiday season will be remembered for a once-in-a-generation winter storm sweeping through North America. In a special edition of Retail Mashup the Podcast, Larry will discuss how retailers can better manage winter storm disruptions through customer experience. You can find this podcast episode on Spotify, Apple Podcasts, iHeartMedia, Amazon Music, Google Podcasts, and Anchor. Table of Content TranscriptSection 1…Continue readingConquer Winter Storms With Better Customer Experience (2022)

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Insight

Brand Identity For The Better Part 2

Part 1 of the Retail Mashup podcast focused on brand identity from the social media platform and messaging perspectives. In part 2, DeAnn and I discussed how brand identity could be improved through regular assessment, training, and failure adaptation. You can find this podcast episode on Spotify, Apple Podcasts, iHeartMedia, Google Podcasts, Amazon Music, and Anchor. Table of Content IntroductionTranscriptSection 1…Continue readingBrand Identity For The Better Part 2

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Insight

Fighting for Brand Identity Is Never Easy Part 1

This podcast episode focuses on brand identity and the association with different influences and social media platforms can alter public perception for the worse. Table of Content IntroductionTranscriptOpening – TwitterBrand IdentityBrand Reputation Through ChangesBrand Identity Implications With InfluencersAdidasBalenciagaLululemon and InclusivenessFinal Words Introduction Earlier, Larry Leung published an Insight piece about the implications of Twitter changes…Continue readingFighting for Brand Identity Is Never Easy Part 1

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Insight Customer Experience

Transform Customer Experience Today

Made up of the verb transform (to change process or condition) and the suffix idy (to design/define), Transformidy is a consulting and media agency that assists companies in improving and imagining their customer experiences and processes through a new design thinking framework that focuses on these attributes:
Authenticity, Trust, Quality, Engagement & ConvenienceContinue readingTransform Customer Experience Today