Hello! Welcome to our first insight. We are excited to use this space to introduce Transformidy to the world. We will showcase who we are, our values, and what we can do to turning your company into an experience powerhouse and generating loyalty and business growth at the same time.
Table of Contents
Everything About Transformidy
Who Are We?
Transformidy is a combination of the verb “Transform” and the suffix “idy”. It means to define or design a process or condition in experiences. Specifically, it is the design of processes that allow companies to engage, procure, interface, and communicate with different stakeholders whether they are customers, employees, other businesses, etc.
These experiences are part of corporate strategy building process and are responsible for revenue generation, overall satisfaction, and community participation. After all, a company can build the best widget but would not be successful if there are no experiences for others to engage, enjoy, or amplify.
When Were We Founded?
Transformidy was found in 2020 as the world is starting to cope with the beginning of its first pandemic in over 100 years. Societies are living under new sets of conditions that strives for a significant rethinking and reset. One area that requires more attention and improvement is customer experience.
Gartner writes that, 81% of the companies compete on customer experience by 2020 but many of them do not have the marketing budget to engage consumers.
First impression matters. Kinesis Inc. writes that 94% of consumers have their first impression of a brand through its website design over their products or services.
It is now the perfect time for companies to improve, innovate and transform their experiences and build a deeper connection during disruptive times. We are here to help.
Why Is Transformidy Important In The Marketplace Today?
Core Values
In a 2018 PwC Study, 73% of the responders point to customer experience as an important factor in purchasing decisions and yet only 49% of US consumers say their received a good experience.
Percentage Of Respondents Point To Customer Experience As An Important Factor In Purchasing Decisions (in percentages)
0Transformidy’s core values are authenticity, trust, quality, engagement and simplicity. We employ these values in how we connect and assist companies in their transformation.
The marketplace is evolving at a rapid pace. Companies using the same methods to reach customers may not be experiencing the same results today. Transformidy simplifies processes with outside the box thinking to build loyalty and engagement. “How can we help?” takes on a bigger meaning today.
Percentage of US Consumers Say That they Received Good Customer Experience (in percentages)
0Which Areas Can Transformidy Assist?
Engaging, acquiring, and maintaining customers are core aspects of the customer experience cycle. Successful companies pay attention to all these components to effectively build a customer base and experience process (see the infographic for a breakdown) on the major elements.
Transformidy uses a proprietary framework to evaluate how companies are creating and managing their customer experiences. Let’s discuss how your customer needs are communicated, filled, and managed. No rock should be left unturned when it comes to delivering customer needs.
Are You The Right Fit?
Transformidy caters to different types of companies looking to build, improve, or transform their customer experience across industries. We are available for consulting engagements, media quotes, training, and speaking engagements on a variety of topics such as trends, strategies, and technologies in customer experience. Let’s set up a meeting to discuss further.
Insights and Showcases
We are creating insights and showcases as a way to educate and build awareness.
Insights
In Insights, we will demystify trending topics and highlight strategies for success.
The following are topics we would discuss:
– How are subscription models useful for my company?
– Who are the new customers?
– How can I use content creators to push my brand?
– What are the new privacy guidelines (for example, GDPR and CCPA), and how would they affect me?
– What data should I collect and use to manage my customer needs?
Showcases
We will highlight companies making great strides in the customer experience landscape.
Storytelling builds brand awareness and showcases products and services. Let’s discuss how your company can shine in the Showcases series.
How Can We Help?
Transformidy is available to assist in different aspects of your company’s customer experience journey from transformation work, training, and partnership.
Contact us or set up a complimentary consultation for more information on our services, insights, or showcases. We look forward to hearing from you.
