Moment Factory, a Montreal-based creative studio, has redefined the landscape of experiential design. Founded in 2001 by Dominic Audet, Sakchin Bessette, and Jason Rodi, the company has evolved into a global leader, with offices spanning continents. Their signature approach merges technology, art, and storytelling to create immersive environments that captivate audiences and forge deep emotional connections. This Transformidy insight delves into how Moment Factory builds next level engagements and how this is just the beginning on using immersive experiences to foster deeper connections.
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Moment Factory – Who Are They?
Moment Factory is a global creative studio renowned for crafting immersive experiences that blend technology, art, and storytelling. Their process begins by understanding a client’s vision and target audience, from which they develop concepts, designs, and narratives. Technology is seamlessly integrated to bring these ideas to life, while skilled production teams transform concepts into tangible experiences.
Over the past 13 years, the company created work that is used in public spaces, concert halls, airports, themed entertainment, and hospitality spaces, etc. Its portfolio is a testament to their ability to transform ordinary spaces into extraordinary experiences. For instance, their work at Jewel Changi Airport in Singapore showcases their mastery of blending nature and technology. The indoor waterfall, surrounded by lush greenery and enhanced by interactive elements, is a prime example of how they create immersive environments that evoke emotion and wonder (Find out more below).
Another striking example is their Lumina Night Walks, where natural landscapes are transformed through projection mapping and interactive installations. These experiences not only entertain but also foster a deeper connection with the environment.
Its ability to interpret cultural heritage is equally impressive. Their work in revitalizing Montreal’s Quartier des Spectacles demonstrates their skill in blending tradition with innovation. By seamlessly integrating historical narratives with cutting-edge technology, they created a vibrant cultural hub that resonates with locals and tourists alike.
These examples highlight Moment Factory’s capacity to draw inspiration from diverse sources and translate them into tangible, impactful experiences. Their work consistently pushes the boundaries of what is possible in the realm of immersive design.
The company’s structure includes creative directors, technologists, designers, content creators, and project managers, each contributing to the final product. This collaborative approach enables Moment Factory to create extraordinary spaces that captivate and engage audiences.
Its process typically include five steps: conception, design, production, integration, operation and its a collaboration effort between different stakeholders from client to technology vendors and production team. Global coverage is managed with teams located in Montreal, Singapore, Tokyo, New York City, and Paris.
Their ability to transform spaces into extraordinary experiences has earned them accolades such as the Webby Awards, Edison Awards, Prime Time Emmy Awards, and BET Awards.
Moment Factory’s Impact on Airport Experiences
Moment Factory has significantly contributed to reimagining airport spaces as more than just transit hubs. Their work in transforming Los Angeles, Singapore, and Newark airports into immersive environments is a testament to their ability to create unforgettable experiences.
Los Angeles International Airport
Moment Factory played a pivotal role in transforming the Tom Bradley International Terminal at Los Angeles International Airport (LAX) into a world-class travel experience.
Commissioned as the executive multimedia content producer, it created a series of immersive media features that reimagined the passenger journey that has never been seen before in a North American or global airport. Their contribution included:
- Developing a multi-canvas multimedia ecosystem: This involved creating a cohesive and engaging experience across various media platforms within the terminal.
- Producing original multimedia content: Included captivating visuals, sounds, and interactive elements tailored to the LA experience.
- Integrating real-time information: They seamlessly incorporated flight information and other relevant data into the immersive environment.
- Creating a sense of place: By highlighting the iconic imagery and spirit of Los Angeles, the team transformed the airport into a destination in itself.
Singapore Changi Airport
Moment Factory has been instrumental in elevating Singapore Changi Airport’s reputation as a world-class travel hub. Their work includes creating captivating installations and interactive experiences that transform the airport into a destination in itself and help the airport continue its streak of winning multiple yearly airport of the year awards. Of note, three experiences were created: 1. “Jewel Changi Airport,” a nature-inspired complex featuring a stunning indoor waterfall and lush greenery, 2. Terminal 2’s renovation integrated nature and water into one space. Passengers walking through the terminal are made to feel like they are in an underwater adventure, and 3. Terminal 4 has the world’s first video wall showcasing families and friends building connections in a Singapore setting.
Newark Liberty International Airport
In collaboration with the Port Authority of New York and New Jersey and Munich Airport International, the new terminal features a series of large-scale, permanent multimedia installations designed and executed by Moment Factory.Strategically placed throughout the passenger journey, these immersive experiences enhance the overall terminal experience by offering travelers engaging encounters with the spirit of New Jersey’s people, landmarks, and innovations.
Customer Experience
The studio’s impact on customer experience strategy is profound. By crafting environments that engage multiple senses and tell compelling stories, Moment Factory helps brands differentiate themselves, build stronger emotional connections, and drive customer loyalty. Their work is a masterclass in brand storytelling, where every interaction becomes a memorable chapter in a customer’s journey. The moments created can transform based on time, weather, location, seasons, and beyond which drives repeat visits and amplification.
Moreover, Moment Factory’s data-driven approach ensures that their creations are not merely aesthetically pleasing but also strategically effective. By analyzing audience behavior and preferences, they can tailor experiences to resonate deeply, maximizing the return on investment for their clients.
In an era where competition is fierce and customer expectations are soaring, brands can benefit by using unique content and touch points to drive attention, acquisition, and engagement. The digital experiences and assets curated and created could be interchangeably weaved into physical, online, and mobile spaces to maximize familiarity, interaction, exposure and cohesion. Additionally, brand storytelling can utilize this these assets to build a presence through other environment, channels, and locations without having to create multiple copies separately.
How Can We Help?
Transformidy is available to assist your company understand the approach to engage customers and employees in physical, online, and mobile spaces. No space should be left unattended where magic can drive impressions, inspirations, and sales.
Contact us or set up a 30 minute complimentary consultation for more information on our services, insights, or showcases. We look forward to hearing from you.
